Last updated 8 September 2026
1 Website operator
These terms govern use of the VamosPago website. “VamosPago”, “we”, “us” and “our” refer to the website operator identified in section 1 of our Privacy Notice. You can contact us at support@vamospago.com.
The provider responsible for a commercial service is identified in the applicable service agreement. Services elsewhere may be provided by the relevant affiliate or payment partner.
2 Website and service information
These terms govern use of this website. It provides information about payment technology, integration and merchant support and allows businesses to contact us. Website descriptions do not create a payment account, authorize movement of funds or establish a merchant service agreement.
VamosPago does not offer banking, electronic payment fund accounts in Mexico under these website terms. A regulated service may be offered only by a provider holding the permissions required for that activity.
Any available commercial service requires a separate agreement identifying the service provider, permitted scope, fees, responsibilities and applicable conditions. A payment method, currency or country shown on the website does not establish eligibility or approval for a particular transaction. Before activation, the relevant provider and any required authorisations must be identified for the service concerned.
3 Business enquiries and onboarding
You must provide accurate information and have authority to act for the business you represent. An enquiry, demonstration or document submission is not approval to process transactions. We may request information about the business, representatives, ownership, activities, countries and required permissions to assess an enquiry or application.
Our Restricted and Prohibited Activities Policy applies to merchant acceptance. Approval of one business, country, product or integration does not approve another. Inform the relevant provider of material changes before using an affected service.
4 Payments and funds
Fees, payment instructions, settlement, refunds, reserves and any lawful restrictions on funds are governed by the applicable service agreement and mandatory law. These website terms do not grant us authority to receive, hold or transfer your funds, create a reserve or confiscate a balance.
Before sending funds, use the payment instructions provided through the agreed service channel and identify the recipient and responsible provider. A technical balance or transaction status is not, by itself, a bank deposit, proof of final settlement or a promise of deposit insurance. Your contractual and statutory rights are not removed by how an account or dashboard is described.
5 Acceptable use
Use this website lawfully. Do not impersonate another person, submit false information, introduce malicious code, access systems or data without permission, disrupt availability, or use our name or materials to misrepresent a commercial relationship or regulatory approval.
You may view and use website materials for legitimate business enquiries. Except as permitted by law or written permission, you may not reproduce, resell or use our protected content, branding or software to offer a competing or misleading service. Third-party names and marks belong to their owners.
6 Privacy and security
Our Privacy Notice explains personal data handling, cookies and rights requests. Reading these terms does not provide consent for unrelated marketing or any processing requiring a separate choice. Do not send passwords, authentication codes, full card numbers or card security codes through general enquiry channels.
7 Website availability and responsibility
We take reasonable care with website information and may update it. Availability and features may change; an illustration or estimate is not a contractual service level or guaranteed result. Third-party links are provided for convenience and have their own terms.
Each party remains responsible for its own obligations under applicable law and any service agreement. Nothing in these terms excludes liability that cannot lawfully be excluded, overrides mandatory consumer or privacy rights, or removes responsibility for fraud or intentional misconduct. Product performance and payment obligations are determined by the applicable service agreement, not a marketing illustration.
8 Questions and complaints
Contact support@vamospago.com for website questions or a concern relating to a VamosPago service. Merchants, payers and beneficiaries may contact us without a merchant account. Include your country, a concise description and, where relevant, the merchant name, transaction reference, date and amount. We will route the matter to the responsible team or explain if another provider is responsible.
For an unauthorised payment or compromised payment instrument, also contact your bank or payment provider promptly. Using our support channel does not suspend bank, network or legal deadlines or waive access to competent authorities and courts.
9 Changes and applicable law
The date above identifies this version. Changes apply prospectively when published and, where required, after appropriate notice or acceptance. Updating this website does not automatically amend an existing merchant agreement.
Mexican law governs these website terms, subject to mandatory protections and jurisdiction rules that apply to you. A separate service agreement may contain its own governing-law and dispute provisions. Nothing here requires you to waive a forum or remedy available under mandatory law.