Support for Existing Merchants
Existing merchants can contact VamosPago for assistance with:
- Account access and user permissions;
- Pay-in and payout transactions;
- Settlement and reconciliation;
- Refunds and chargebacks;
- Risk-review requests;
- Payment-method configuration; and
- API integration and webhook notifications.
To help us investigate efficiently, please provide your merchant ID, transaction reference, transaction date, amount, currency, payment method, and a description of the issue.
Do not send passwords, API secret keys, complete card numbers, CVV/CVC values, private keys, or one-time authentication codes.
Developer Support
For integration guides, API specifications, request signing, error codes, and webhook instructions, visit our Developer Documentation.
Payment and Order Support
If you are a customer who used VamosPago while purchasing from a merchant, please contact the merchant first regarding product delivery, account access, cancellations, or order status. The merchant remains responsible for the goods or services purchased.
If the merchant confirms that the issue relates specifically to payment processing, contact VamosPago through the official support channel and provide the payment reference shown on your receipt or payment confirmation.
Security Concerns
Report suspected unauthorized transactions, credential exposure, phishing, or account compromise as soon as possible through the official Merchant Support channel.
VamosPago will never ask you to provide your password, complete card number, CVV/CVC, private API key, or one-time authentication code through email or chat.